Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
You can choose between Standard Parcel Post, DHL Express, UPS, or delivery via freight carrier for larger orders. You can also pick up your order in store if that's easier. Each method is listed below with its timeframe and cost.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
If the product is in good condition, you have the right to return it within 14 days of receiving your order.
To qualify for a return, products must be in their original condition. If a device is damaged through no fault of yours, that does not affect your right to return it. If the value has decreased because you unpacked the product or tested its functionality, you can still request a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
Refunds will be processed within the timeframe set by law.
FAQs
Most delivery questions come down to timing and condition. If your order arrives damaged or is delayed beyond the estimated window, contact us directly and we will sort it out.
For returns, make sure you have the original packaging, receipt, warranty card, and a defect report from our service department before sending anything back. Missing any of those will hold up the process.
